Return, exchange, complaint

RETURN (withdrawal from the sales contract)

STEP 1

Send us an email to info@urbipuzzle.com with your statement of withdrawal from the sales contract.

STEP 2

Securely pack the products you want to return.

STEP 3

Send the parcel to the following address:

DeveloCity Krzysztof Baczyński

ul. Nowa 54 B

62-080 Lusowo

Poland

NOTE: The cost of returning the returned goods is borne by the Customer/Buyer. We do not accept parcels sent to us "cash on delivery" or to a parcel locker.

STEP 4

Wait for your money back :)

EXCHANGE

STEP 1

Return the ordered goods (withdrawal from the contract) in accordance with the goods return procedure.

STEP 2

Place a new order in our store, even on the same day!

COMPLAINT

STEP 1

If you receive a damaged or defective product, please contact us immediately by e-mail info@urbipuzzle.com. Describe the situation in detail and attach a photo of the defective product.

STEP 2

Wait for contact from our side. This will take place no later than within 14 calendar days. Depending on the type of product defect and your expectations, we will select an adequate complaint procedure. The detailed procedure for submitting and processing complaints can be found in the Regulations.

At the address http://ec.europa.eu/consumers/odr there is an online platform for resolving disputes between consumers and entrepreneurs at the EU level (ODR platform). The ODR platform is an interactive and multilingual website with a one-stop shop for consumers and entrepreneurs seeking out-of-court settlement of a dispute regarding contractual obligations arising from an online sales speech or contract for the provision of services.