I. General provisions
1. These Regulations define the general conditions, the method of providing Services by electronic means and sales conducted via the Online Store www.urbipuzzle.com. The shop is run by Krzysztof Baczyński, running a business under the name DeveloCity - Krzysztof Baczyński, entered into the register of entrepreneurs of the Central Register and Information on Economic Activity kept by the Minister of Entrepreneurship and Technology at ul. Nowa 54B, 62-080 Lusowo, Poland, NIP 7791349902, REGON 630896000, hereinafter referred to as the Seller.
2. Contact with the Seller takes place through:
a) electronic address: firstname.lastname@example.org;
b) by phone: +48 789 086 153;
c) the contact form available on the Online Store.
3. These Regulations are continuously available on the website www.urbipuzzle.com, in a way that it allows acquisition, playback and recording its content by printing or saving on a carrier at any time.
4. The Seller informs that the use of the Services provided electronically may be associated with a threat on the part of every user of the Internet, consisting in the possibility of introducing malicious software into the Customer's ICT system and obtaining and modifying his data by unauthorized persons. To avoid the risk of the above-mentioned threats, the Customer should use appropriate technical measures that will minimize their occurrence, in particular anti-virus programs and a firewall.
The terms used in the Regulations shall mean:
1. Working days - these are days from Monday to Friday, excluding public holidays;
2. Customer - a natural person who has full legal capacity, a natural person running a business, a legal person or an organizational unit that is not a legal person, the specific provisions of which grant legal capacity, which places an Order in the Online Store or uses other Services available in the online store;
3. Civil Code - the Act of April 23, 1964 (Journal of Laws No. 16, item 93, as amended);
4. Account - a part of the Online Store assigned to a given Customer, by means of which the Customer may perform specific activities within the Online Store;
5. Consumer - a customer who is a consumer within the meaning of art. 22  of the Civil Code;
6. Entrepreneur - a customer who is an entrepreneur within the meaning of art. 43  of the Civil Code;
7. Regulations - this document;
8. Goods - a product presented in the Online Store, the description of which is available for each of the presented products;
9. Sales contract - a contract for the sale of goods within the meaning of the Civil Code, concluded between the Seller and the Customer;
10. Services - services provided by the Seller to customers by electronic means within the meaning of the provisions of the Act of 18 July 2002 on the provision of electronic services (Journal of Laws No. 144, item 1204, as amended);
11. Consumer Rights Act - the Act of 30 May 2014 on consumer rights (Journal of Laws 2014, No. 827);
12. Act on the provision of electronic services - the Act of 18 July 2002 on the provision of electronic services (Journal of Laws No. 144, item 1204 as amended);
13. Order - Customer's declaration of will, aimed directly at the conclusion of the Sales Agreement, specifying in particular the type and quantity of the Goods.
III. Rules for using the Online Store
1. Using the Online Store is possible provided that the IT system used by the Customer meets the following minimum technical requirements:
a. a computer or a mobile device with Internet access,
b. access to e-mail,
c. Internet browser Internet Explorer version 11 or newer, Firefox version 28.0 or newer, Chrome version 32 or newer, Opera version 12.17 or newer, Safari version 1.1. or newer,
2. Using the Online Store means any activity of the Customer that leads to him becoming acquainted with the content contained in the Store.
3. The customer is obliged in particular :
a. not to provide or transmit content prohibited by law, e.g. content that promotes violence, is defamatory or violates personal rights and other rights of third parties,
b. to use the Online Store in a way that does not interfere with its functioning, in particular through the use of specific software or devices,
c. not to take actions such as: sending or posting unsolicited commercial information (spam) as part of the Online Store,
d. to use the Online Store in a way that is not inconvenient for other Customers and for the Seller,
e. to use any content posted in the Online Store only for personal use,
f. to use the Online Store in a manner consistent with the provisions of the law in force in the territory of the Republic of Poland, the provisions of the Regulations, as well as the general principles of using the Internet.
1. The Seller enables the use of free Services via the Online Store, which are provided by the Seller 24 hours a day, 7 days a week.
2. The service of maintaining an Account in the Online Store is available after registration. Registration takes place by completing and accepting the registration form available on one of the websites of the Online Store. The contract for the provision of the Service consisting in maintaining an Account in the Online Store is concluded for an indefinite period and is terminated when the Customer sends a request to delete the Account or use the "Delete Account" button.
3. The Customer may receive commercial information from the Seller in the form of messages sent to the e-mail address provided by the Customer (Newsletter Service). For this purpose, you must provide a valid e-mail address or activate the appropriate field in the registration form or the Order form. The customer may at any time withdraw consent to the sending of commercial information. The contract for the provision of the Newsletter Service is concluded for an indefinite period and is terminated when the Customer sends a request to remove his e-mail address from the Newsletter subscription or unsubscribe using the link contained in the message sent as part of the Newsletter Service.
4. The customer has the option of sending a message to the Seller via the contact form. The contract for the provision of the-Service consisting in the provision of an interactive form that allows customers to contact the Seller is concluded for a definite period of time and terminates when the customer sends the message.
5. The customer has the option of posting individual and subjective statements relating to, inter alia, the Goods or the course of the transaction. By adding statements, the customer declares that he has all rights to this content, in particular copyrights, related rights and industrial property rights. The contract for the provision of the Service consisting in posting opinions about the Goods in the Online Store is concluded for a definite period of time and is terminated when the opinion is added.
6. Statements should be drafted in a clear and understandable manner, and must not violate applicable law, including the rights of third parties - in particular, they must not be defamatory, violate personal rights or constitute an act of unfair competition. The posted statements are disseminated on the websites of the Online Store.
7. By posting the statement, the Customer agrees to the free use of this statement and its publication by the Seller, as well as the preparation of works within the meaning of the Act on copyright and related rights (Journal of Laws 1994 No. 24 item 83).
8. The Seller has the right to organize occasional contests and promotions, the terms of which will be announced on the Store's websites each time. Promotions in the Online Store cannot be combined, unless the Regulations of a given promotion provide otherwise.
9. In the event of a breach by the Customer of the provisions of these Regulations, the Seller, after an unsuccessful call to stop or remove the violations, with an appropriate deadline, may terminate the contract for the provision of Services with a 14-day notice period.
V. Procedure for the conclusion of the Sales Agreement
1. Information about the Goods provided on the Store's websites, in particular their descriptions, technical and performance parameters and prices, constitute an invitation to conclude an Agreement, within the meaning of art. 71 of the Civil Code.
2. All Goods available in the Online Store are brand new and have been legally placed on the Polish market.
3. The condition for placing an Order is having an active e-mail account.
4. In the case of placing an Order via the Order form available on the website of the Online Store, the Order is submitted to the Seller by the Customer in electronic form and constitutes an offer to conclude a Contract for the sale of the Goods being the subject of the Order. The offer submitted in electronic form is binding for the Customer, if the Seller sends a confirmation of acceptance for the Order completion to the e-mail address provided by the Customer, which constitutes the Seller's declaration of acceptance of the Customer's offer and upon its receipt by the Customer, a Sales Agreement is concluded.
5. Placing an Order in the Online Store by sending an e-mail or by sending a message via the contact form takes place on the Working Days and hours indicated on the Online Store website. For this purpose, the client should:
a. provide in the content of the e-mail or message sent via the contact form, addressed to the Seller, the name of the Goods from among the Goods on the Store's website and its quantity,
b. indicate the method of delivery and payment method from among the methods of delivery and payment provided on the Store's website,
c. provide the data needed to process the Order, in particular: name and surname, place of residence and e-mail address.
6. Information on the total value of the Order referred to in point above, and in the case of personalized Goods, also the visualization of the Goods, is provided each time by the Seller by informing by e-mail with the information that the conclusion of the Sales Agreement by the Customer entails the obligation to pay for the ordered goods, the Sales Agreement is concluded at this moment.
7. In the case of a Customer who is a Consumer, the Seller, each time after placing the Order via e-mail or the contact form, sends the Customer confirmation of the terms of the placed Order.
8. The contract is concluded when the Customer who is a Consumer (in response to the confirmation of the terms of the Order sent by the Seller) sends an e-mail to the Seller's e-mail address, in which the Customer: accepts the content of the Order sent and agrees to its implementation and accepts the content of the Regulations and confirms having read the instructions on withdrawal from the Agreement.
9. In the case of some Goods presented in the Store, it is possible to personalize them, consisting in adapting the text or graphics placed on the Goods in accordance with the content indicated by the Customer. Information about the possibility of adjusting the Goods by the Customer, referred to in the previous sentence, is each time provided in the description of the Goods. At the Customer's request, the Seller may prepare a draft text of the graphics placed on the Goods referred to in the previous sentence.
10. Placing an Order for a personalized product in accordance with the Customer's guidelines is possible only via e-mail, in accordance with the procedure indicated in point 6 - 9 above. For this purpose, the Customer should provide in the content of the electronic message referred to in point 6 above, the necessary parameters, text or graphics to which the Goods are to be adapted. On the Store's website, the Seller may indicate the guidelines in which the Customer is to send the text, graphics, or their visualization, to which the Goods are to be adapted. In addition, the Seller is entitled to ask the Customer questions to determine the appearance of the Goods to reflect the specification indicated by the Customer.
11. By sending text, graphics or their visualization, referred to in point 10 above, the Customer grants the Seller a non-transferable, non-exclusive and territorially unlimited license to perform the Order and to use the content sent by recording, entering it into a computer memory, entering it into a computer network, entering the Internet, reproducing and sharing text, graphics or them visualization in IT and teleinformation networks, including the Internet, also in such a way that everyone has access to them at a place and time of their choice. The license granted includes the right to sub-license, including the right to authorize other people to use the content sent by the Customer within the scope of the license granted.
12. By sending text, graphics or their visualization, referred to in point 10 above, the Customer declares that he has the copyright to the content sent, that the transmission of this content will not infringe the rights of third parties, that the uploaded content is not encumbered with any claims and other rights of third parties and that he is fully entitled to grant a license the seller referred to in point 11 above.
13. If the content sent by the Customer contains the image of the Customer, the Customer agrees to the dissemination of his image included in the content sent, in particular for the purpose of presenting it by the Seller on the Store's website.
14. The sales contract is concluded in Polish or English, with the content in accordance with the Regulations.
1. The delivery of the Goods is carried out to the address indicated by the Customer when placing the Order.
2. The Customer may choose the following forms of delivery of the ordered Goods:
a. via a courier company;
b. via the postal operator;
c. delivered to a parcel locker;
d. the Seller's own transport;
e. personal collection at the Seller's collection point.
3. The Seller on the Store's websites, in the description of the Goods, informs the Customer about the number of Working Days needed to complete the Order and its delivery, as well as the amount of fees for the delivery of the Goods.
4. The date of delivery and execution of the Order is counted in Working Days in accordance with point VII point 2.
5. The Seller provides the Customer with a proof of purchase.
6. If a different delivery period is provided for the Goods covered by the Order, the longest period shall apply to the entire Order.
7. The cost of delivery shall be borne by the Customer, unless the description of the product offer states otherwise.
8. When completing the interactive order form, the customer is informed about the costs and chooses the method and accepts the shipping cost when placing the Order.
9. In the case of shipping abroad, shipping costs and delivery date can be specified individually.
VII. Prices and payment methods
1. The prices of the Goods are given in Polish zlotys, euros according to the Customer's choice and and include the taxes required by law, including VAT. The given product prices do not include delivery costs.
2. The customer can choose the following payment methods:
a. bank transfer to the Seller's bank account (in this case, the implementation of the Order will begin after the Seller sends the confirmation of the Order acceptance to the Customer, and the shipment will be made immediately after the funds are credited to the Seller's bank account and the Order is completed);
b. cash on personal pickup - payment at the Seller's personal pickup point (in this case, the Order will be processed immediately after the Seller sends the confirmation of acceptance of the Order to the Customer, and the Goods will be released at the Seller's personal pickup point);
c. electronic payment (in this case, the implementation of the Order will start after the Seller sends the confirmation of the Order acceptance to the Customer and after the Seller receives information from the billing agent's system about the payment by the Customer, and the shipment will be made immediately after completing the Order).
3. The Seller informs the Customer about the date on which he is obliged to pay for the Order. In the event of non-payment by the Customer within the period referred to in the preceding sentence, the Seller, after an unsuccessful request for payment with the appointment of an appropriate deadline, may withdraw from the Agreement pursuant to art. 491 of the Civil Code.
4. The Seller has the right to limit the available payment methods, and also require prepayment in whole or in part, especially when processing personalized products.
VIII. The right to withdraw from the Agreement
1. The Customer who is a Consumer may withdraw from the Agreement without giving any reason by submitting an appropriate statement within 14 days. To meet this deadline, it is enough to send a statement before its expiry.
2. The customer may formulate the statement on his own or use the statement template provided by the Seller on the Store's website.
3. The 14-day period is counted from the date on which the Goods were delivered or, in the case of the Contract for the provision of Services, from the date of its conclusion.
4. Upon receipt of the declaration of withdrawal from the Agreement by the Consumer, the Seller will send to the Consumer's e-mail address confirmation of receipt of the declaration of withdrawal from the Agreement.
5. The right to withdraw from the Agreement by the Consumer is excluded in the event of:
a. provision of services, if the Seller has fully provided the service with the explicit consent of the Consumer, who was informed prior to the commencement of the service that after the performance of the service by the Seller, he will lose the right to withdraw from the Agreement;
b. an agreement in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline to withdraw from the Agreement;
c. an agreement where the subject of the service are non-prefabricated goods, manufactured according to the Consumer's specification or serving to satisfy his individual needs;
d. an agreement where the subject of the service are Goods that deteriorate quickly or have a short shelf life;
e. an agreement where the subject of the service are Goods delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the packaging has been opened after delivery;
f. an agreement where the subject of the service are products that after delivery, due to their nature, are inseparably connected with other things;
g. an agreement where the subject of the service are alcoholic beverages, the price of which was agreed upon conclusion of the Sales Agreement, and the delivery of which may take place only after 30 days, and the value of which depends on fluctuations in the market over which the Seller has no control;
h. an agreement in which the Consumer expressly requested the Seller to come to him for urgent repair or maintenance; if the Seller provides additional services other than those requested by the Consumer, or delivers Goods other than spare parts necessary for repair or maintenance, the Consumer has the right to withdraw from the Agreement with regard to additional services or Goods;
i. an agreement where the subject of the service are sound or visual recordings or computer software delivered in a sealed package, if the package has been opened after delivery; delivery of newspapers, periodicals or magazines, with the exception of the Subscription Agreement;
j. agreements concluded by public auction;
k. agreements for the provision of accommodation services, other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the agreement indicates the day or period of service provision;
l. Contracts for the supply of digital content that are not recorded on a tangible medium, if the performance began with the Consumer's express consent before the deadline to withdraw from the Agreement and after informing the Seller about the loss of the right to withdraw from the Agreement.
6. In the event of withdrawal from a Distance Agreement, the Agreement is considered void. What the parties have provided is returned unchanged, unless the change was necessary to establish the nature, characteristics and functionality of the Goods. The return should be made immediately, no later than within 14 days. The purchased Goods should be returned to the Seller's address.
7. The Seller shall immediately, but not later than within 14 days from the date of receipt of the Consumer's statement on withdrawal from the Agreement, return to the Consumer all payments made by him, including the costs of delivering the Goods. The Seller shall refund the payment using the same method of payment as used by the Consumer, unless the Consumer agrees to a different method of return, and this method will not involve the Consumer at any cost. The Seller may withhold the reimbursement of payments received from the Customer until the item is returned or the Customer provides proof of its return, depending on which event occurs first, unless the Seller has offered to pick up the item from the Customer himself.
8. If the Consumer has chosen a method of delivery of the Goods other than the cheapest standard delivery method offered by the Seller, the Seller is not obliged to refund the additional costs incurred by the Consumer.
9. The Customer bears only the direct cost of returning the Goods, unless the Seller has agreed to bear this cost.
IX. Complaints about the Goods under the warranty
1. The Seller undertakes to deliver the Goods without defects.
2. The Seller is liable to the Customer who is a Consumer under the warranty for defects under the terms of art. 556 - 576 of the Civil Code. In relation to Clients who are Entrepreneurs, the warranty is excluded.
3. Complaints arising from the violation of the Customer's rights guaranteed by law or under these Regulations should be sent to the address DeveloCity - Krzysztof Baczyński, ul. Nowa 54B, 62-080 Lusowo, Poland, to the e-mail address: email@example.com, phone number +48 789 086 153.
4. In order to process the complaint, the Customer should send or deliver the Goods under complaint, attaching the proof of purchase if possible. The goods must be delivered or sent to the address indicated in point 3.
5. The Seller undertakes to process each complaint within 14 days.
6. In the event of deficiencies in the complaint, the Seller will call the Customer to supplement it to the necessary extent immediately, but not later than within 7 days from the date of receipt of the request by the Customer.
X. Complaints regarding the provision of electronic services
1. The Customer may submit complaints to the Seller in connection with the functioning of the Store and the use of the Services. Complaints may be submitted in writing to the following address: DeveloCity - Krzysztof Baczyński, ul. Nowa 54B, 62-080 Lusowo, Poland, to the e-mail address: firstname.lastname@example.org, phone number +48 789 086 153.
2. In the complaint, the Customer should provide his name and surname, correspondence address, type and description of the problem.
3. The Seller undertakes to process each complaint within 14 days, and if it was not possible, to inform the Customer during this period when the complaint will be processed. In the event of deficiencies in the complaint, the Seller will call the Customer to supplement it to the extent necessary within 7 days from the date of receipt of the request by the Customer.
XI. Out-of-court methods of settling complaints and redress
1. The Customer who is a Consumer has, inter alia, the following options for using out-of-court complaint and redress procedures:
a. is entitled to apply to a permanent amicable consumer court operating at the Trade Inspection with a request to settle a dispute arising from the concluded Sales Agreement;
b. is entitled to apply to the provincial inspector of the Trade Inspection with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Customer and the Seller;
c. may obtain free assistance in resolving a dispute between the Customer and the Seller, also using the free assistance of a poviat (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers). Advice is provided by the Consumer Federation at the free consumer hotline number 800 007 707 and by the Association of Polish Consumers at the email address :email@example.com;
d. submit a complaint via the EU ODR internet platform, available at: http://ec.europa.eu/consumers/odr/.
XII. Personal data protection
XIII. Final Provisions
1. All rights to the Online Store, including proprietary copyrights, intellectual property rights to its name, Internet domain, website of the Online Store, as well as to forms, logos belong to the Seller, and their use may only take place in a specified and consistent with the Regulations manner..
2. Settlement of any disputes arising between the Seller and the Customer who is a Consumer shall be submitted to the competent courts in accordance with the provisions of the relevant provisions of the Code of Civil Procedure.
3. Settlement of any disputes arising between the Seller and the Customer who is an Entrepreneur shall be submitted to the court having jurisdiction over the seat of the Seller.
4. In matters not covered by these Regulations, the provisions of the Civil Code, the provisions of the Act on the provision of electronic services, the provisions of the Act on Consumer Rights and other relevant provisions of Polish law shall apply.
5. Each Customer will be informed about any changes to these Regulations through the information on the main page of the Online Store containing a list of changes and the date of their entry into force. Customers who have an Account will be additionally informed about the changes along with their summary to the e-mail address provided by them. The date of entry into force of the changes will not be shorter than 14 days from the date of their announcement. If the Customer who has a Customer Account does not accept the new content of the Regulations, he is obliged to notify the Seller about this fact within 14 days from the date of notification of the change in the Regulations. Notifying the Seller about the lack of acceptance of the new content of the Regulations results in the termination of the Agreement.